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Octopus Energy Reviews (UK) 2022

Read honest, independent reviews and consumer feedback as well as any negative reviews or complaints for Octopus Energy. Improve online trust by sharing your feedback with other shoppers just like you. Tell us about your experience at Octopus Energy UK — good or bad.

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How our visitors rate Octopus Energy

3.7
Rated 3.7 out of 5
3.7 out of 5 stars (based on 6 reviews)
Excellent67%
Very good0%
Average0%
Poor0%
Terrible33%

Latest Octopus Energy reviews (UK) & complaints:

What customers are saying about Octopus Energy

1 day 4 hours response time?

Rated 1 out of 5
29 September 2022

not anymore

10 days I’ve been waiting!!!!!!!!

Anthony von harrach

Apparent false claims on website

Rated 1 out of 5
22 September 2022

Octopus energy bosts that most emails and queeriesare answered within hours or 48 hours.

However after a long wait on more than one occasion a meesage states we are experiencing high levels of questions hence the long delay.

High levels all the time?

Howard Cook

Have been with this company for three…

Rated 5 out of 5
9 May 2022

Have been with this company for three years. They are always very helpful and reply the same day. I have just had to ask them to reduce our monthly payments as we were building up a lot of credit. Jamie Rozz has got back to me the same day and they have adjusted our payment which in this cost of living crisis is essential.

Vanessa Jackson

Called octopus energy today and Iqra…

Rated 5 out of 5
24 April 2022

Called octopus energy today and Iqra was so helpful, wonderful customer services thanks

Caroline Gildea

I raised a query with Octopus Energy…

Rated 5 out of 5
9 September 2021

I raised a query with Octopus Energy via email – the reply was quick and positive – Thank you Jace for your help and support ! I would defo recommend Octopus on price, communication and staff engagement. Thank you !

Kirsty Cook

Quick facts: Octopus Energy

Are Octopus Energy legit?

Going by the top 2 reviews here, you can easily see if Octopus Energy is legitimate or if it is a scam. You might want to check for feedback for related Utilities stores for more information.

How do I contact Octopus Energy?

You can contact Octopus Energy on 0808 164 1088 hello@octopus.energy

How do I complain about Octopus Energy?

If you have an issue, comment or complaint about a product you purchased via Octopus Energy, tell us by adding your own review. We welcome all product/service as well as general store reviews, whether they are good or bad. All we ask is that they are genuine and fair, and not against our House Rules. If you aren't sure, contact us first.

Need some guidance for your Octopus Energy review? What about including:

  • Comments about the delivery/shipping times;
  • Feedback about any damaged goods received;
  • Information about which courier Octopus Energy use, for example: Evri (Hermes), DPD, Royal Mail;
  • General product feedback, such as longevity and quality; and
  • Examples of when a staff member demonstrated going 'above and beyond'

What are the return policies for Octopus Energy?

If you have an issue with your order from Octopus Energy, then tell us. We don't have any information on return periods or policies at the moment for this store. Keep coming back as we're updating this all the time.

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Contact details for Octopus Energy

Get in touch with Octopus Energy using the details we've found from various sources online, or alternatively use the contact form on their website.

  • hello@octopus.energy
  • 0808 164 1088
  • UK House, 164-182 Oxford Street, London London
  • W1D 1NN