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How our visitors rate Matalan
Latest Matalan reviews (UK) & complaints:
What customers are saying about Matalan
Absolutely fuming just order 8 things
Absolutely fuming just order 8 things on the app for my daughter had no order number or confirmation!!! But yet still took the money out of my bank this happened before aswell dont no why I give them another chance you best get my money back in my account!!! Today for my daughters holiday cloths
I simply cannot fault my recent
I simply cannot fault my recent transaction with Matalan.co.uk. Ive never ordered from them before but have been in stores. I placed my order really easily, was kept updated about delivery and it arrived on time and well packaged. Im actually surprised at how incredibly helpful the customer service team were when I had to contact them about a minor issue and it was resolved quickly and efficiently. I know most people (myself included) only write reviews for really good, or really bad service – and this was a genuinely excellent experience!
No order updates
Its sad, that we have to write a negative review, however when your customer services is not responding to my questions, ordered on 25th May, been in shipped status after the estimated delivery date, I know things take a little extra time, but really to send out a review email when you haven’t received your order is a bit of a joke, come on you can do better, judging by the low rated reviews, this isn’t a new problem!
Ordered items 22nd may was told on the
Ordered items 22nd may was told on the email they would be with me by the 25th, when tracking them they say they have been delivered but they havent and on the proof of delivery its not even my house. Have emailed the cs matalanonline THREE times and no one gets back to you Im livid as now have no way of getting my items or money back because they are just not replying! Customer services just thob you off when you call and dont get back to you. Order number – 51601743
Quick facts: Matalan
Are Matalan legit?
Going by the top 3 reviews here, you can easily see if Matalan is legitimate or if it is a scam. You might want to check for feedback for related Uncategorised stores for more information.
How do I contact Matalan?
You can contact Matalan on
How do I complain about Matalan?
If you have an issue, comment or complaint about a product you purchased via Matalan, tell us by adding your own review. We welcome all product/service as well as general store reviews, whether they are good or bad. All we ask is that they are genuine and fair, and not against our House Rules. If you aren't sure, contact us first.
Need some guidance for your Matalan review? What about including:
- Comments about the delivery/shipping times;
- Feedback about any damaged goods received;
- Information about which courier Matalan use, for example: Evri (Hermes), DPD, Royal Mail;
- General product feedback, such as longevity and quality; and
- Examples of when a staff member demonstrated going 'above and beyond'
What are the return policies for Matalan?
If you have an issue with your order from Matalan, then tell us. We don't have any information on return periods or policies at the moment for this store. Keep coming back as we're updating this all the time.
Contact details for Matalan
Get in touch with Matalan using the details we've found from various sources online, or alternatively use the contact form on their website.